What Others Are Asking
And What You Need to Know
Looking for clarity on common topics? You’re in the right place. Our FAQ archive compiles the most frequently asked questions from our community—covering everything from emergency response procedures and fire safety programs to permits, inspections, and community outreach. You can select a specific FAQ topic to view all related questions or use the search feature to find exactly what you need.
Can’t find your answer? Don’t hesitate to reach out—we’re always happy to help clarify or provide the information you’re looking for.
I Have a Public Event Coming Up; Will the Fire Department Provide Medical/Personnel Coverage for This Event?
If your event is being held in the Town of Bluffton, please contact the Town of Bluffton at 843-706-4500. If your event is not in the town limits please use the Public Event Request form. Please be aware that coverage fees may apply.
How Long Do Smoke Alarms Last?
The entire alarm should be replaced after 10 years. Newer units have a recommended replacement date printed on the unit. For more information on smoke alarms, visit here.
Can Someone Come Visit Our Class to Teach Fire Safety to the Students?
Yes, we will come to visit a school. Use the Speaker Request Form to request a program about safety, careers, guest speakers, etc. Please complete the form in its entirety and submit it at least 14 days prior to your requested program event date. (All requests will be considered on a first-come, first-served basis. Please complete the Speaker Request Form.
Do You Offer First Aid Training?
Yes, we offer First Aid in a blended format. Complete the classroom portion online via the American Heart Association and bring your certificate for an in-person skills verification session. First Aid skills verification is held after our Heartsaver CPR AED classes. Learn more at First Aid Skills Verification.
Will the Fire Department Do an Equipment Display or Event Standby?
Yes, we will consider requests for events that are open to the public. To request our attendance—typically firefighters and a fire truck for school visits, neighborhood events, parades, and similar occasions—please complete the Public Event Request Form.
Please note:
- We are unable to participate in birthday parties or events that promote specific products, services, or businesses.
- The form must be submitted at least 14 days prior to the requested event date.
All requests are considered on a first-come, first-served basis.
What Would Disqualify My Application?
Disqualifiers under South Carolina law include:
- Felony conviction within the last 10 years
- Conviction for arson, drug offenses, or criminal sexual conduct
- Conviction involving abuse or exploitation of vulnerable individuals
- Inability to obtain medical clearance (OSHA/NFPA 1582)
- Inability to pass random drug/alcohol screening
Do You Offer Renewal Courses for Expired CPR Certifications?
We do not offer renewal-only CPR classes. Please register for and attend the full version of the course you require.
Does the Fire Department Have a Room or Space to Hold Meetings?
Please complete our Facility Use Application. The application will not be finalized without a Certificate of Liability Insurance provided. Every attempt will be made to accommodate your request; however, please realize that there is very limited availability due to training and normal business functions.
There Is a Fire Hydrant Flowing Water on My Street. Will the Fire Department Come Shut It Off?
No, the fire department is not responsible for fire hydrants. Your water department or utility district is in charge of hydrants and there may be a reason why they’re flowing, such as testing or maintenance. Please contact your local water department. The most common water departments serving the area are BJWSA (843-987-9200), Callawassie Island (843-987-3800), Moss Creek (Water Oak Utility – 843-837-2321), and Hilton Head PSD#1 (843-681-5525).
Do I Need a Permit to Burn in Bluffton or Beaufort County?
Yes. In the Town of Bluffton, you must register with the Fire District and receive a registration number. In unincorporated Beaufort County, you must notify the SC Forestry Commission before burning.
Where Can I Dispose of Old Medicine/Hazardous Materials?
The Bluffton Police Department offers a safe way for residents to discard old or unused prescription drugs. A drug drop box is located in the department’s lobby and allows the public to dispose of medications during business hours.
The Bluffton Police Department is located at 101 Progressive Street in Bluffton. It’s open Monday-Thursday 8 am – 5:30 pm, Friday 8 am – 1 pm.
Additional publicly accessible disposal locations include:
- Beaufort County Sheriff’s Office – 2001 Duke St., Beaufort SC
- Beaufort County Government Building – 4819 Bluffton Parkway 2nd Floor, Bluffton SC
- Beaufort County Sheriff’s Office – 70 Shelter Cove Ln., Hilton Head SC
- CVS Bluffton – 1006 Fording Island Rd., Bluffton
- CVS Hilton Head Island – 10 Pope Ave. Hilton Hilton Head SC
- CVS Port Roya l- 1500 Ribaut Rd, Port Royal, SC
- Walgreens Okatie – 138 Okatie Center Blvd Okatie SC
- Walmart Pharmacy – 4 Bluffton Rd, Bluffton, SC 29910
- Ulmer Family Pharmacy – 68 Bluffton Rd #6 Bluffton
- Chelsea Medical Center – 719 Okatie Highway, Okatie SC
Is There a Specific Time I’m Allowed to Burn?
Yes. In Bluffton: 9 AM to sunset (midnight for recreational/ceremonial fires). In Beaufort County: 9 AM to 3 PM, with no smoke permitted after sunset.
Can I Reschedule My Test or Interview Date?
No. To maintain fairness for all candidates, BTFD does not offer make-up testing or interviews.
Who Are Your Certifications Accredited Through?
All of our CPR classes are American Heart Association (AHA) certification courses. BLS Provider CPR, Heartsaver CPR AED, and First Aid completion cards are valid for 2 years after completing the course.
Do You Offer a Special CPR Course for K–12 Teachers and Students?
Yes, we offer K–12 Heartsaver CPR AED courses for students, faculty, and staff in K–12 schools. The cost is $7 per student and includes a completion card. These classes are available on request and must meet private course requirements.
My Certification Is Expiring Soon — Can I Schedule a One-on-One Class?
Due to instructor scheduling, we cannot accommodate last-minute, single-person sessions. We offer BLS and Heartsaver CPR classes twice monthly. Private group classes (7+ people) require a 3-week notice. View our course schedule or private course request page for more info.
How Do I Know Which Outdoor Burning Ordinance Applies to Me?
Your location determines which jurisdiction’s regulations you must follow. If you’re unsure, contact the Bluffton Township Fire District Fire Marshal for assistance.
How Can My Company Schedule On-Site CPR Training?
Visit Private CPR Course Requests for full requirements and detailed instructions for setting up private CPR training for your company or group.
What Is the Shift Schedule?
Firefighters work 24-hour shifts followed by 48 hours off. Shifts begin and end at 8:00 a.m.
Does the Fire Department Give Tours of the Fire Station?
Yes, we do give tours of the Fire Station for groups of kids and individuals. Use the Station Tour Request form to request a fire station tour with groups of more than 5 total. Smaller groups or individuals may tour the stations at any time if the crews are available. (All requests will be considered on a first-come, first-served basis. Please complete the Station Tour Request Form.