BTFD F.A.Qs

{Play}Q1: How can I get a copy of a fire/medical/automobile incident report?
A1: Please click here for a copy of the BTFD Incident Report Request form. Once you have filled it out, you can return it to us in one of the following ways:

  • Via fax to 1-843-757-7305
  • Via drop-off to our headquarters station at 357 Fording Island Road, near Saint Gregory’s Catholic Church.
  • Via postal mail to:

Bluffton Township Fire District
357 Fording Island Road
Bluffton, SC 29909

  • Scan it in and e-mail it toThis email address is being protected from spambots. You need JavaScript enabled to view it.     

Please be aware that the report is not immediately available; once the Incident Report is ready for release, it can be e-mailed, mailed, faxed, or held at the station for you to pick up. Due to review and scheduling issues and to insure accuracy of the report, it may take up to 2 (two) weeks for the report to be made ready for release. Certain reports, such as reports of an investigative nature, may take many months to complete and a copy of said report will not be available until such time as the report is complete and finalized.

Q2: There is a fire hydrant flowing water on my street. Will the fire department come shut it off?
A2: No, the fire department is not responsible for fire hydrants. Your water department or utility district is in charge of hydrants and there may be a reason why they're flowing, such as testing or maintenance. Please contact your local water department. The most common water departments serving the area are BJWSA (843-987-9200), Callawassie Island (843-987-3800), Moss Creek (Water Oak Utility - 843-837-2321), and Hilton Head PSD#1 (843-681 5525).

Q3: What phone number should my alarm company use when reporting a fire alarm at my address?
A3: 843-524-2777 (this number is ONLY for alarm company use; individuals must report emergencies by calling 911.)

Q4: How do I settle a bill for EMS services?
A4: Questions regarding EMS billing should to be directed to Beaufort County EMS at (843) 522-4006.

Q5: How do I know if there is a ban on burning?
A5: Please visit the South Carolina Forestry Commission’s website at https://www.state.sc.us/forest/fire.htm or call them at 1-800-895-7062. Even if there is not a ban on burning, please use good judgment about burning in dry and/or windy conditions, and always be prepared before burning by having rakes and garden hoses nearby.

Q6: How do I request a fire inspection?
A6: Please contact the Fire Marshal’s Office at 843-757-2800 ext. 7701 to request a fire inspection.

Q7: How long do smoke detectors last?
A7: The entire detector should be replaced after 10 years. Newer units have a recommended replacement date printed on the unit.

Q8: I need to perform community service; can I complete this at the Fire Department?
A8: With proper documentation the Bluffton Township Fire District will be happy to help. Please contact Chief Rick Cramer at 843-757-2800 ext. 3503 to discuss times and requirements.

Q9: Can you install/check my car seat?  
A9: The BTFD has certified Car Seat Inspection Technicians who will inspect your child car seat free of charge. Please e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. to arrange an inspection.

Q10: Do you offer CPR classes?  
A10: We offer CPR courses each month, accredited through the American Heart Association. For course schedules, registration and a full CPR FAQ, please visit https://btfdcpr.com/.

Q11: Will you bring a fire truck to my child’s birthday party? 
A11: We are not able to take our engines out of service for these types of events; our apparatus needs to be available to respond in the event of an emergency situation.

Q12: Does the Fire Department give tours of the Fire Station?
A12: Yes, we do give tours of the Fire Station for groups of kids and individuals. Use the Station Tour Request form to request a fire station tour with groups of more than 5 total. Smaller groups or individuals may tour the stations at any time if the crews are available. (All requests will be considered on a first-come, first-served basis. Please click here to access the Station Tour request form, which can also be found in the “Public Resources” tab by clicking “Public Education”.)

Q13: Can someone come visit our class to teach Fire Safety to the students?
A13: Yes, we will come to visit a school. Use the Speaker Request Form to request a program about safety, careers, guest speakers, etc. Please complete the form in its entirety and submit it at least 14 days prior to your requested program event date. (All requests will be considered on a first-come, first-served basis. Please click here to access the Speaker Request form, , which can also be found in the “Public Resources” tab by clicking “Public Education”.)

Q14: Will the Fire Department do an equipment display or event stand by?
A14: Yes, we will consider a public event request only if the event is open to the public. Please use the Public Event Request form to request our attendance or participation (usually firefighters and a fire truck for school events, neighborhood events, parades, etc.) Please note that we are unable to participate with birthday parties or endorse or promote products, services, businesses, etc. Please complete the form in its entirety and submit it at least 14 days prior to your requested program event date. (All requests will be considered on a first-come, first-served basis. Please click here to access the Public Event Request form, , which can also be found in the “Public Resources” tab by clicking “Public Education”.)

Q15: I have a public event coming up; will the Fire Department provide medical/personnel coverage for this event?
A15: If your event is being held in the Town of Bluffton, please contact the Town of Bluffton at 843-706-4500. If your event is not in the town limits please e-mail your request to This email address is being protected from spambots. You need JavaScript enabled to view it.. Please be aware that coverage fees may apply.

Q16: Does the fire department have a room or space to hold meetings? 
A16: Please click here to view and complete our Facility Use Application form. The application will not be finalized without a Certificate of Liability Insurance provided. Every attempt will be made to accommodate your request; however, please realize that there is very limited availability due to training and normal business functions.

Q17: Where can I dispose of old American Flags?
A17: Please drop off your old flags to our Headquarters Station, located at 357 Fording Island Road (next to Saint Gregory’s Catholic Church). 

Q18: Where can I dispose of old medicine/hazardous materials?
A18: We cannot dispose of any hazardous materials or used medical supplies. Please contact Beaufort County Emergency Management at (843) 255-4000 or the Town of Hilton Head at (843) 341-4600 to see when the next Hazardous Materials collection event is.

Q19: How can I dispose of my old fire extinguishers?
A19: We cannot dispose of any fire extinguishers. Please contact Beaufort County Emergency Management at (843) 255-4000 or the Town of Hilton Head at (843) 341-4600 to see when the next Hazardous Materials collection event is.